Shopper FAQs

Answers to common questions shoppers ask

21 articles in this collection
Written by William Messina

Getting Started

What is GrailPay?

GrailPay explained

Written by William Messina
Updated over a week ago

How do I sign up for GrailPay?

GrailPay shopper account creation

Written by William Messina
Updated over a week ago

What is Instant Cashback?

Describes GrailPay rewards: Instant Cashback

Written by William Messina
Updated over a week ago

What is a First Purchase Reward?

Describes GrailPay's First Purchase Rewards

Written by William Messina
Updated over a week ago

Does GrailPay cost me anything?

How pay by bank is free for shoppers

Written by William Messina
Updated over a week ago

What banks do you accept?

Wide bank acceptance on GrailPay

Written by William Messina
Updated over a week ago

What is ACH?

More on the Automated Clearing House

Written by William Messina
Updated over a week ago

Where can I use GrailPay?

GrailPay accepting merchants

Written by William Messina
Updated over a week ago

How does GrailPay work?

Inner workings of GrailPay

Written by William Messina
Updated over a week ago

How do I receive my Instant Cashback?

Describes just how instant our cashback is

Written by William Messina
Updated over a week ago

Account Management

How do I update my shipping address?

Describes how to update your shipping address with GrailPay

Written by William Messina
Updated over a week ago

How do I change my bank account?

Steps to change your purchase bank account

Written by William Messina
Updated over a week ago

Privacy & Security

Why wasn't I allowed to use GrailPay?

Explaining why GrailPay blocks certain transactions

Written by William Messina
Updated over a week ago

Is GrailPay safe and secure?

GrailPay security protocols

Written by William Messina
Updated over a week ago

What data does GrailPay collect?

Describes what data GrailPay collects

Written by William Messina
Updated over a week ago

Returns, Refunds, and Disputes

How long will it take me to get my refund?

GrailPay refund times

Written by William Messina
Updated over a week ago

How do refunds work?

GrailPay refund process

Written by William Messina
Updated over a week ago

How do I dispute a transaction?

Written by William Messina
Updated over a week ago

How do you decide disputes?

Written by William Messina
Updated over a week ago

Legal

Privacy Policy

GrailPay's Privacy Policy

Written by William Messina
Updated over a week ago

Terms of Use

GrailPay's Terms of Use

Written by William Messina
Updated over a week ago