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Shopper FAQs
Shopper FAQs
Answers to common questions shoppers ask
21 articles in this collection
Written by
William Messina
Getting Started
What is GrailPay?
GrailPay explained
Written by
William Messina
Updated over a week ago
How do I sign up for GrailPay?
GrailPay shopper account creation
Written by
William Messina
Updated over a week ago
What is Instant Cashback?
Describes GrailPay rewards: Instant Cashback
Written by
William Messina
Updated over a week ago
What is a First Purchase Reward?
Describes GrailPay's First Purchase Rewards
Written by
William Messina
Updated over a week ago
Does GrailPay cost me anything?
How pay by bank is free for shoppers
Written by
William Messina
Updated over a week ago
What banks do you accept?
Wide bank acceptance on GrailPay
Written by
William Messina
Updated over a week ago
What is ACH?
More on the Automated Clearing House
Written by
William Messina
Updated over a week ago
Where can I use GrailPay?
GrailPay accepting merchants
Written by
William Messina
Updated over a week ago
How does GrailPay work?
Inner workings of GrailPay
Written by
William Messina
Updated over a week ago
How do I receive my Instant Cashback?
Describes just how instant our cashback is
Written by
William Messina
Updated over a week ago
Account Management
How do I update my shipping address?
Describes how to update your shipping address with GrailPay
Written by
William Messina
Updated over a week ago
How do I change my bank account?
Steps to change your purchase bank account
Written by
William Messina
Updated over a week ago
Privacy & Security
Why wasn't I allowed to use GrailPay?
Explaining why GrailPay blocks certain transactions
Written by
William Messina
Updated over a week ago
Is GrailPay safe and secure?
GrailPay security protocols
Written by
William Messina
Updated over a week ago
What data does GrailPay collect?
Describes what data GrailPay collects
Written by
William Messina
Updated over a week ago
Returns, Refunds, and Disputes
How long will it take me to get my refund?
GrailPay refund times
Written by
William Messina
Updated over a week ago
How do refunds work?
GrailPay refund process
Written by
William Messina
Updated over a week ago
How do I dispute a transaction?
Written by
William Messina
Updated over a week ago
How do you decide disputes?
Written by
William Messina
Updated over a week ago
Legal
Privacy Policy
GrailPay's Privacy Policy
Written by
William Messina
Updated over a week ago
Terms of Use
GrailPay's Terms of Use
Written by
William Messina
Updated over a week ago